Terms of Service
By purchasing my art services you are agreeing to the terms listed bellow. Feel free to email me at [email protected] with any questions or concerns.
General Terms
I have the right to reject any order that I do not feel comfortable drawing for any reason.
All drawings will include a subtle sign that you may not remove.
I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).
If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.
I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.
Payment
Currency accepted is only USD and can be paid through PayPal.
Commissions must be paid 100% upfront.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. Invoice will be sent in the acceptance email.
Usage Policy
I, Lili Gustafson (the artist)
I reserve the right to cancel and refund the order at any time for any reason.
I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)
I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You the commissioner:
You may upload the commissioned artwork on any website and social channels.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent.
You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
Claiming the artwork as your own
Altering the artwork without my consent
Process
I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see below)
While I'm working on your commission I will make reviews with you to make sure I make it just right for you!
The amount of reviews depends on the complexity of the work.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
During the reviews, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.
The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, and other work.
If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.
Once the piece is finished you will receive the full-resolution image as a PNG. Note that there is no physical product.
Refund Policy
The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
Paypal specific:
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way