Terms of Service

By purchasing my art services you are agreeing to the terms listed bellow. Feel free to email me at [email protected] with any questions or concerns.

General Terms

  • I have the right to reject any order that I do not feel comfortable drawing for any reason.

  • All drawings will include a subtle sign that you may not remove.

  • I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

  • I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

Payment

  • Currency accepted is only USD and can be paid through PayPal.

  • Commissions must be paid 100% upfront.

  • Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. Invoice will be sent in the acceptance email.

Usage Policy

I, Lili Gustafson (the artist)

  • I reserve the right to cancel and refund the order at any time for any reason.

  • I retain all copyrights over the commissioned artwork.

  • I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)

  • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.


You the commissioner:

  • You may upload the commissioned artwork on any website and social channels.

  • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)

  • You may NOT alter the commissioned artwork without my (the artist's) consent.

  • You retain the rights to the intellectual property (IP).

  • You may NOT use the commissioned artwork for commercial purposes.


The following is considered copyright infringement:

  • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

  • Claiming the artwork as your own

  • Altering the artwork without my consent

Process

  • I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see below)

  • While I'm working on your commission I will make reviews with you to make sure I make it just right for you!

  • The amount of reviews depends on the complexity of the work.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • During the reviews, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.

  • The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, and other work.

  • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.

  • Once the piece is finished you will receive the full-resolution image as a PNG. Note that there is no physical product.

Refund Policy

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • Paypal specific:

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way